Privacy Policy

Effective Date: 1/29/2025
Last Updated: 1/29/2025

 

Welcome to Swotah Travel and Adventure!

 

At Swotah Travel and Adventure ("Swotah," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (https://www.swotahtravel.com) and our services.

 

By accessing or using our services, you acknowledge and agree to the terms of this Privacy Policy. If you disagree, please discontinue using our website and services.

 

1. Information We Collect

We collect various types of information to enhance our services and improve your experience. The data we collect falls into the following categories:

 

1.1 Personal Information

When you book a tour, make an inquiry, subscribe to our newsletter, or interact with our services, we may collect personal details, including:

• Full Name
• Email Address
• Phone Number
• Mailing/Billing Address
• Date of Birth
• Nationality
• Gender
• Emergency Contact Information
• Passport Details (for permits and travel arrangements)
• Visa Information (if applicable)
• Travel Preferences (e.g., dietary restrictions, accommodation preferences)
• Payment Information (credit/debit card details, PayPal, or bank details processed securely)

 

1.2 Non-Personal Information

We automatically collect certain non-personal information when you visit our website, including:

• IP Address
• Device Type (mobile, tablet, desktop)
• Browser Type and Version
• Operating System
• Geolocation Data (if enabled)
• Website Usage Statistics (pages visited, time spent, links clicked, referral sources, etc.)

 

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences in your browser settings.

 

2. How We Use Your Information

We use the information collected for the following purposes:

• To Process Bookings: Confirm tour reservations, issue invoices, and arrange accommodations, flights, permits, and guides.
• To Communicate with You: Sending booking confirmations, trip updates, and responding to inquiries.
• To Personalize Your Experience: Customizing tour recommendations based on your preferences.
• To Improve Our Services: Analyzing website traffic and user behaviour to optimize our offerings.
• For Marketing & Promotions: Sending newsletters, special offers, and promotional emails (you can opt out anytime).
• For Legal and Regulatory Compliance: Sharing necessary details with authorities when required (e.g., permits, taxation, or law enforcement).
• For Security Purposes: Protecting against fraud, unauthorized transactions, or cyber threats.

 

3. How We Share Your Information

We do not sell or rent your data to third parties. However, in certain situations, we may share your data with:

 

3.1 Service Providers and Business Partners

To fulfil bookings and enhance services, we may share the necessary details with:

• Hotels, airlines, transportation companies, and local guides.
• Payment processors (e.g., banks, payment gateways).
• Government and regulatory authorities (for permits, visas, or legal compliance).

 

3.2 Legal and Compliance Requirements

We may disclose personal information when required to:

• Comply with legal obligations or government requests.
• Respond to fraud investigations and security threats or protect Swotah’s rights.
• Prevent unauthorized transactions, fraud, or illegal activities.

 

3.3 Business Transfers

If Swotah undergoes a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy terms.

 

4. How We Protect Your Data

We implement industry-standard security measures to protect your personal information from loss, unauthorized access, and misuse. These measures include:

• Encryption: Secure data transmission using SSL/TLS protocols.
• Restricted Access: Only authorized personnel can access sensitive information.
• Regular Security Audits: Periodic reviews to prevent vulnerabilities.

However, no data transmission over the Internet is 100% secure. While we strive to protect your data, we encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive details over public networks.

 

5. Your Rights and Choices

5.1 Access and Correction

You have the right to request access to your data and correct any inaccuracies.

5.2 Data Deletion

You may request the deletion of your data unless it is required for legal reasons.

5.3 Marketing Preferences

You can opt out of marketing emails by clicking the "Unsubscribe" link in our emails or contacting us directly.

5.4 Cookie Preferences

You can manage or disable cookies via your browser settings. However, disabling cookies may impact website functionality.

 

6. Third-Party Links and Services

Our website may contain links to third-party websites (e.g., airlines, hotel partners, travel insurance providers). These external websites operate independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal data.

 

7. Children's Privacy

Swotah Travel and Adventure does not knowingly collect personal data from children under 13 years of age. If we become aware that such data has been collected, we will take steps to delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us.

 

8. International Data Transfers

If you are accessing our services from outside Nepal, please be aware that your information may be transferred to, stored, and processed in Nepal or other countries where our partners operate. By using our services, you consent to such transfers in accordance with this Privacy Policy.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or our business practices. Any updates will be posted on this page with the last updated date. We encourage you to review this policy periodically.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at [email protected]